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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them
Topic 2	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 3	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 4	Show how to use operating hours for service resources, accounts, work orders, and booking appointments Choose the appropriate action to manage a Service Appointment
Topic 5	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console

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Salesforce Certified Field Service Consultant Sample Questions (Q53-Q58):

NEW QUESTION # 53
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create two Skills records and assign them to the Service Resource record.
B. Create two Service Resources and assign them to the employee.
C. Create one Service Resource and assign the Technician and Dispatcher role.
D. Create one Service Resource and assign the relevant Permission Set Licenses.

Answer: D

NEW QUESTION # 54
Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce.
Which two reasons could be the cause"*
Choose 2 answers

A. Synchronized Data Sources only push data every 15 minutes
B. Individual Level Tracking was not selected in Marketing Cloud Configuration
C. Email Address was used as Subscriber Key
D. ContactID was used as Subscriber Key

Answer: B,C

NEW QUESTION # 55
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

A. Salesforce Touch
B. Field service mobile app
C. Work Order records cannot be updated on a mobile device
D. Salesforce mobile app

Answer: D

NEW QUESTION # 56
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

A. Implement a Custom Button to Create a Service Appointment on the existing Work Order.
B. Implement a Quick Action to create a new Service Appointment on the existing Work Order.
C. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
D. Implement a Macro to generate Service Appointments on the existing Work Order.

Answer: B

NEW QUESTION # 57
A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?

A. Use a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.
B. Extract subscribers who have a status of 'Held', then Import subscribers as 'Active'.
C. Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
D. Subscribers with a status of 'Held' should be re-enabled by contacting support.

Answer: B

NEW QUESTION # 58
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